बिजली उपभोक्ताओं के लिए सुविधा, UPCL के टोल फ्री नंबर पर मिलेगी हर जानकारी…

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बिजली उपभोक्ताओं के लिए सुविधा, UPCL के टोल फ्री नंबर पर मिलेगी हर जानकारी…

प्रदेश में स्मार्ट प्रीपेड मीटर लगाने का काम शुरू हो गया है। यूपीसीएल के टोल फ्री नंबर 1912 पर उपभोक्ता आपूर्ति संबंधी जानकारियों सहित स्मार्ट मीटर की जानकारी भी ले सकते हैं।

यूपीसीएल के एमडी अनिल कुमार ने बताया कि 24 घंटे का केंद्रीयकृत कॉल सेंटर संचालित किया जा रहा है, जिस पर उपभोक्ताओं की बिजली संबंधी शिकायतों के साथ ही स्मार्ट मीटर से जुड़ी जानकारियां भी दी जा रही हैं।

63 पुरुष और 42 महिला कर्मचारी तीन पालियों में सेवाएं दे रहे हैं। टोल फ्री नंबर पर बिजली संबंधी शिकायतों को संबंधित विभागों को भेजा जाता है, जिनका निवारण आसान होता है।उपभोक्ता की ओर से शिकायत दर्ज कराने के साथ ही शिकायत संख्या जारी कर दी जाती है।

उपभोक्ता स्वयं सेवा मोबाइल एप्लीकेशन से अपनी शिकायत को ट्रैक कर जानकारी भी ले सकते हैं। कॉल सेंटर से रोजाना 500 से अधिक समस्याओं का समाधान किया जा रहा है। शिकायतों का त्वरित समाधान न होने पर उपभोक्ता यूपीसीएल के स्थानीय शिकायत केंद्रों पर जाकर भी अपनी दर्ज करा सकते हैं।

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